Frequently Asked Questions

Let Castaway Self Storage & Car Wash answer your self storage questions.

How do I pay my bill?

Navigate to the top of our website, select the icon labeled "Pay Bill". From there, log in & select the storage unit you wish to pay the bill for. You can also choose to prepay for your upcoming month's bill, setup autopay & more. In addition, we accept payments over the phone & in person.

What forms of payment do you accept?

We accept Cash, Checks (which must be in the tenant's name), Money Orders, VISA, MasterCard, American Express, and Discover.

Can I rent short-term?

Yes, our facility offers convenient month-to-month leasing.

Can I access my storage unit at any time?

Yes, we provide 24/7 access into the facility with your personalized access code.

What discounts do you offer?

For our military members, we offer a 10% discount to active duty military & 5% for retired military. THANK YOU FOR YOUR SERVICE!

Do you have movers?

No, currently, our storage facilities do not offer moving services. However, you can click on this link to find local assistance with trusted businesses.

Do you have truck rentals?

Yes, click here to see the rules & regulations.

What documentation do I need to rent a storage unit?

We require a valid government-issued photo ID.

Do you have storage auctions?

Yes, storage auctions occur after fulfilling the Georgia state lien law procedure for delinquent accounts. Storage auctions will be held online at www.selfstorageauction.com.

What cannot be stored inside a unit?

Hazardous or toxic materials, perishables, explosives or highly inflammable objects, liquids, illegal items, living in the unit, nothing living or non-living.

What storage unit size do I need?

We offer a variety of sizes to meet your needs. You can utilize our size guide or feel free to contact our office and one of our storage specialists would be happy to assist you!

How much notice needs to be given in order to move out of the unit?

A 14-day written notice to vacate is required.

Non-Climate or Climate Controlled?

Climate Controlled:

It adds protection from extreme temperatures, humidity, and moisture, which is good for antiques, plastic, furniture, electronics, artwork/pictures, etc.

Non-Climate:

You can simply drive your vehicle up to the unit and load/unload your belongings, including garage-type items, vehicles, outdoor furniture, etc.

Is insurance required at your facility?

Although not a requirement, it is strongly recommended. Castaway Self Storage is not liable for personal belongings. Check your current Homeowners or Renters Insurance Policy for offsite storage coverage.

How do I reach someone after hours?

If you have an urgent issue after business hours, please call or text our location at 478-953-1100.

Find Your Ideal Self Storage Unit

The friendly staff at Castaway Self Storage & Car Wash has put together a list of answers to our most frequently asked questions (FAQs). 

For pricing information, check out our rates page.

For help selecting the best unit for your needs, check out our handy size guide

We also provide helpful tips for packing and organizing your unit.

We’re proud to serve the Byron, GA community. If you can’t find an answer to your question, contact our storage professionals.

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